Privacy Policy

Effective Date: July 8, 2026

SAAGA Heating & Cooling (“SAAGA HVAC,” “we,” “us,” or “our”) operates the website saagahvac.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or use our services.

By using the Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site.

1. Information We Collect

Information you provide to us:

  • Name, phone number, email address, and mailing/service address
  • Details submitted through contact forms, quote requests, or appointment booking forms
  • Information shared when you call, email, or chat with us
  • Payment information when you pay for services (processed securely through our payment provider; we do not store full card details)

Information collected automatically:

  • IP address, browser type, device information, and operating system
  • Pages visited, time spent on pages, and referring website
  • Cookies and similar tracking technologies (see Section 4)

2. How We Use Your Information

We use the information we collect to:

  • Respond to inquiries, quote requests, and service appointments
  • Schedule and provide HVAC repair, installation, and maintenance services
  • Send appointment reminders, service updates, and follow-ups
  • Improve our website, services, and customer experience
  • Send promotional offers or newsletters (only if you opt in; you can unsubscribe at any time)
  • Comply with legal obligations and protect against fraud or misuse of our Site

3. How We Share Your Information

We do not sell your personal information. We may share information with:

  • Service providers who help us operate our business (e.g., scheduling software, payment processors, email/SMS providers, hosting providers)
  • Technicians and staff who need the information to complete a service call
  • Legal authorities if required by law, subpoena, or to protect our rights and safety
  • Business transfers, if SAAGA HVAC is involved in a merger, acquisition, or sale of assets

4. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies (such as Google Analytics and Google Ads) to:

  • Understand how visitors use our Site
  • Improve Site performance and content
  • Measure the effectiveness of our advertising

You can control cookies through your browser settings. Disabling cookies may affect how the Site functions.

5. Third-Party Links and Services

Our Site may contain links to third-party websites (such as Google Maps, Google Reviews, or financing partners) or use third-party tools for scheduling and payments. We are not responsible for the privacy practices of those third parties. We recommend reviewing their privacy policies separately.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Privacy Rights

Depending on your location, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction or deletion of your information
  • Opt out of marketing communications at any time
  • Request that we limit how your information is used or shared

To exercise these rights, contact us using the information in Section 11.

9. Children’s Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Continued use of the Site after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

SAAGA Heating & Cooling 12401 South 450 East, Suite B2-207, Draper, UT 84020 Phone: 801-988-5687 Email: admin@saagahvac.com